Privacy Policy

1. INTRODUCTION

Welcome to ArasFlow ("Platform", "We", "Us", "Our"), a ticketing, event discovery, event management, venue listing, and organizer enablement platform owned and operated by The Aras Music Festival (ARMF), a sole proprietorship registered in India.

This Privacy Policy explains how we collect, use, process, store, disclose, and protect your personal information when you access or use ArasFlow, including our website, mobile applications, services, ticketing systems, organizer tools, venue listings, and future platform offerings.

By accessing or using ArasFlow, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your information in accordance with this Policy.

If you do not agree with this Privacy Policy, please discontinue use of the Platform.

2. INFORMATION WE COLLECT

A. Information You Provide Directly

When you create an account, purchase tickets, list events, contact support, or otherwise interact with the Platform, we may collect:

• Full Name
• Email Address
• Mobile Number
• Date of Birth
• Gender (optional)
• Profile Photo (optional)
• Billing Information
• Organizer Information
• Venue Information
• Business Details
• Social Media Links
• Communication Preferences

B. Ticketing and Transaction Information

When you purchase tickets or conduct transactions, we may collect:

• Booking IDs
• Ticket Information
• Event Attendance Records
• Transaction References
• Payment Status
• Refund Requests
• Cancellation Requests
• Purchase History

ArasFlow does not store complete debit card, credit card, UPI PINs, CVV numbers, or banking credentials. Payments are processed through authorized third-party payment providers.

C. Organizer Information

When registering as an Organizer, we may collect business name, organizer name, government identification documents, event licenses, venue details, social media profiles, bank account information, event documentation, and verification documents.

This information may be used for fraud prevention, compliance, and payout processing.

D. Device and Technical Information

We automatically collect IP address, browser type, device type, operating system, language preferences, time zone, device identifiers, log files, and referral sources.

E. Usage Information

We may collect information about how Users interact with the Platform, including pages visited, search queries, events viewed, click activity, booking activity, session duration, and features used. This information helps improve Platform functionality and user experience.

3. COOKIES AND TRACKING TECHNOLOGIES

ArasFlow may use cookies, pixel tags, local storage, analytics tools, and session technologies to improve performance, security, personalization, and functionality.

Users may disable cookies through browser settings; however, some Platform features may become unavailable.

4. HOW WE USE YOUR INFORMATION

We may use collected information to create and manage accounts, process ticket purchases, deliver tickets, verify identities, prevent fraud, detect suspicious activity, process refunds, provide customer support, facilitate organizer onboarding, communicate event updates, improve platform functionality, conduct analytics, comply with legal obligations, resolve disputes, and enforce Platform policies.

5. MARKETING COMMUNICATIONS

With your consent, ArasFlow may send event recommendations, promotional offers, festival updates, organizer announcements, product updates, and platform newsletters.

Users may unsubscribe from marketing communications at any time through account settings or communication links.

Transactional communications relating to bookings, refunds, account security, and legal notices cannot be opted out of.

6. EVENT ORGANIZER DATA SHARING

When purchasing a ticket, certain information may be shared with the relevant Organizer, including name, email address, mobile number, ticket information, and attendance status.

This information is necessary for event management, attendee verification, safety measures, and event communications.

Organizers are independently responsible for their handling of personal information.

7. THIRD-PARTY SERVICE PROVIDERS

We may share information with trusted service providers who assist with payment processing, cloud hosting, analytics, fraud prevention, customer support, identity verification, email delivery, SMS delivery, and security monitoring.

Such providers are required to process information only for authorized purposes.

8. LEGAL DISCLOSURES

We may disclose information when required to comply with applicable laws, respond to court orders, respond to lawful government requests, enforce Platform policies, investigate fraud, protect rights and safety, or prevent criminal activity.

Such disclosures may occur without prior notice where legally required.

9. FRAUD PREVENTION AND SECURITY

To protect Users and Organizers, ArasFlow may use automated and manual systems to detect fraud, prevent abuse, verify identity, monitor suspicious transactions, and investigate unauthorized activity.

Accounts or transactions identified as suspicious may be subject to additional verification.

10. DATA SECURITY

ArasFlow implements commercially reasonable measures to protect personal information, including secure servers, encryption technologies, access controls, monitoring systems, and authentication mechanisms.

Despite these measures, no internet-based system can guarantee absolute security.

Users are responsible for maintaining the confidentiality of their account credentials.

11. DATA RETENTION

We retain personal information for as long as necessary to provide services, maintain Platform integrity, comply with legal obligations, resolve disputes, prevent fraud, and enforce agreements.

Retention periods may vary depending on applicable laws and operational requirements.

12. USER RIGHTS

Subject to applicable laws, Users may request to access personal information, correct inaccurate information, update account information, delete account information, withdraw consent where applicable, and receive information regarding data processing.

Requests may be submitted through the contact information provided below.

Certain information may be retained where legally required or necessary for fraud prevention.

13. ACCOUNT DELETION

Users may request deletion of their account.

Upon receiving a valid request, ArasFlow may remove account access, delete non-essential personal information, retain legally required records, and retain transaction records where necessary.

Deletion requests may require identity verification.

14. CHILDREN'S PRIVACY

ArasFlow is intended for individuals aged eighteen (18) years and older.

We do not knowingly collect personal information from children under eighteen years of age.

If we become aware of such collection, we may remove the information and terminate the associated account.

15. INTERNATIONAL USERS

ArasFlow primarily operates within India.

Users accessing the Platform from outside India acknowledge that their information may be processed and stored in jurisdictions where data protection laws may differ from those of their country.

16. FUTURE SERVICES

As ArasFlow expands, additional services may include membership programs, subscription plans, wallet services, reward credits, loyalty programs, vendor marketplaces, venue marketplaces, food & beverage integrations, ticket exchanges, and waitlists.

Additional privacy disclosures may be published as these features become available.

17. BUSINESS TRANSFERS

In the event of a merger, acquisition, business transfer, investment transaction, asset sale, or reorganization, User information may be transferred as part of the business assets, subject to applicable laws and confidentiality obligations.

18. THIRD-PARTY LINKS

The Platform may contain links to third-party websites, services, venues, organizers, sponsors, advertisers, and social media platforms.

ArasFlow is not responsible for the privacy practices of third parties.

Users should review the privacy policies of those third-party services independently.

19. CHANGES TO THIS PRIVACY POLICY

ArasFlow reserves the right to modify this Privacy Policy at any time.

Updated versions shall become effective upon publication on the Platform.

Continued use of the Platform after updates constitutes acceptance of the revised Privacy Policy.

20. CONTACT US

For questions, concerns, or privacy-related requests, contact:

ArasFlow — Operated by The Aras Music Festival (ARMF)

• Email: contact@armf.in
• Website: https://armf.in
• Support Number: +91 79021 93326

By using ArasFlow, you acknowledge that you have read, understood, and agreed to this Privacy Policy.