Refund & Cancellation Policy

1. INTRODUCTION

This Refund & Cancellation Policy ("Policy") governs all ticket purchases, event registrations, bookings, refunds, cancellations, transfers, postponements, and related transactions made through ArasFlow ("Platform"), operated by The Aras Music Festival (ARMF), a sole proprietorship registered in India.

By purchasing tickets or using ArasFlow, you agree to be bound by this Policy.

This Policy should be read together with the Platform Terms & Conditions and Privacy Policy.

2. PLATFORM ROLE

ArasFlow operates as a technology platform that facilitates ticket sales between Event Organizers and Ticket Buyers.

For most Events, ArasFlow is not the Organizer and does not independently determine refund eligibility.

Refund decisions may be governed by Organizer-specific refund policies, Event-specific refund policies displayed during checkout, this Platform Refund Policy, or applicable legal requirements.

Where there is a conflict, the Event-specific policy displayed during checkout shall prevail.

3. GENERAL REFUND PRINCIPLES

Unless otherwise specified by the Organizer or Event listing:

• All refund requests are subject to review and approval.
• Refunds are processed only through the original payment method where technically possible.
• Platform fees and convenience fees are generally non-refundable.
• Refund requests submitted after the Event has concluded shall not be entertained.
• Failure to attend an Event does not automatically entitle a Buyer to a refund.

4. BUYER-INITIATED CANCELLATIONS

If an Event permits self-cancellation, the following standard refund structure may apply unless otherwise specified on the Event page:

• More than 30 days before Event: 95% refund (5% administrative processing charge).
• Between 7 and 30 days before Event: 50% refund.
• Less than 7 days before Event: No refund.
• On Event day: No refund.
• After Event completion: No refund.

Platform Fees, Convenience Fees, Payment Processing Charges, and applicable taxes may not be refundable unless required by law.

5. NON-REFUNDABLE EVENTS

Certain Events may be designated as non-refundable, final sale, limited capacity, or exclusive access. Such Events may not qualify for refunds under any circumstances except where required by applicable law.

Refund eligibility will be clearly displayed before checkout where applicable.

6. EVENT CANCELLATION BY ORGANIZER

If an Organizer cancels an Event entirely and does not reschedule it, eligible Buyers may receive a full refund of the ticket face value or any alternative remedy offered by the Organizer and accepted by the Buyer.

ArasFlow shall facilitate refund processing once cancellation has been confirmed and authorized.

ArasFlow is not responsible for travel expenses, hotel bookings, visa expenses, transportation costs, merchandise purchases, or other incidental expenses incurred in connection with the Event.

7. EVENT POSTPONEMENT OR RESCHEDULING

If an Event is postponed or rescheduled, previously issued tickets may remain valid for the new date. The Organizer may choose to honor all existing tickets or offer refunds at its discretion.

Where refunds are offered, Buyers must submit requests within the deadline specified by the Organizer. Failure to do so may result in the ticket remaining valid for the rescheduled Event.

8. PARTIAL EVENT MODIFICATIONS

Changes to event timing, venue within the same city, supporting artists, schedule adjustments, production elements, seating allocations, or event format shall not automatically qualify as cancellation events and may not entitle Buyers to refunds.

9. ARTIST LINE-UP CHANGES

Artist line-ups are subject to change. Unless otherwise required by law, artist substitutions, guest cancellations, performance order changes, and set duration changes shall not constitute grounds for a refund.

10. EVENT ACCESS DENIAL

Refunds shall not be issued where entry is denied due to intoxication, illegal substances, disorderly conduct, failure to meet age restrictions, failure to present valid identification, violation of venue policies, security concerns, or possession of prohibited items.

Such decisions remain at the discretion of the Organizer, Venue, or Security Personnel.

11. INVALID OR FRAUDULENT TICKETS

Refunds shall not be provided for tickets that were resold through unauthorized channels, obtained fraudulently, altered, duplicated, or tampered with, purchased using stolen payment instruments, or that violate Platform policies.

ArasFlow reserves the right to invalidate such tickets without compensation.

12. TICKET TRANSFERS

Tickets purchased through ArasFlow may be transferred up to twenty-four (24) hours before the scheduled Event start time unless otherwise restricted by the Organizer.

Once a ticket has been successfully transferred, refund rights transfer to the new ticket holder where applicable, the original Buyer may lose access to the ticket, and ArasFlow shall not be responsible for disputes between private parties regarding transferred tickets.

13. PLATFORM FEES AND ALL-INCLUSIVE PRICING

Certain Events may utilize an All-Inclusive Pricing model where Platform Fees are incorporated into the advertised ticket price.

For Events using Buyer Pays Platform Fee pricing, Platform Fees, Convenience Fees, Service Charges, and Payment Processing Charges are generally non-refundable unless otherwise required by law or expressly approved by ArasFlow.

For Events using All-Inclusive Pricing, any approved refund shall be calculated based on the amount actually paid by the Buyer for the ticket, subject to the applicable Event refund policy.

ArasFlow reserves the right to determine the refund treatment of Platform Fees in accordance with the pricing model used for the Event.

14. REFUND PROCESSING TIMELINES

Approved refunds are generally processed within:

• UPI Payments: 3–7 Business Days
• Debit Cards: 5–10 Business Days
• Credit Cards: 5–10 Business Days
• Net Banking: 5–10 Business Days
• Other Payment Methods: As determined by the payment provider.

Actual timelines may vary depending on banking institutions and payment processors.

15. FAILED OR DUPLICATE PAYMENTS

If payment is deducted but no ticket is generated, or duplicate payment occurs, Users should contact support immediately. Verified duplicate or failed transactions may be refunded after investigation.

16. CHARGEBACKS

Users agree not to initiate chargebacks without first attempting resolution through ArasFlow support.

Fraudulent chargebacks may result in ticket cancellation, account suspension, account termination, recovery proceedings, and legal action.

ArasFlow reserves all rights to contest illegitimate chargeback claims.

17. FORCE MAJEURE EVENTS

Refund obligations may be affected by circumstances beyond reasonable control, including natural disasters, floods, earthquakes, pandemics, epidemics, government restrictions, public safety orders, war, terrorist activities, civil unrest, and transportation shutdowns.

In such circumstances, Organizers may provide credits, rescheduled tickets, alternative remedies, or partial refunds subject to applicable laws and operational feasibility.

18. ORGANIZER RESPONSIBILITY

Organizers remain solely responsible for event execution, event cancellation decisions, refund authorization, event modifications, and event compliance.

ArasFlow acts as an intermediary facilitating ticket sales and refund processing.

Where Organizer funds are unavailable, delayed, disputed, frozen, or otherwise inaccessible, refund timelines may be affected.

19. FUTURE WALLET CREDITS AND REWARDS

As future features become available, ArasFlow may offer wallet credits, reward points, promotional credits, event credits, and membership benefits. Specific terms governing such features shall be published separately.

20. DISPUTES

Refund-related disputes should first be submitted to:

• Email: contact@armf.in
• Support Number: +91 79021 93326

ArasFlow will make reasonable efforts to facilitate dispute resolution between Buyers and Organizers.

21. POLICY CHANGES

ArasFlow reserves the right to modify this Refund & Cancellation Policy at any time. Changes become effective upon publication on the Platform. Continued use of the Platform constitutes acceptance of any revised Policy.

22. CONTACT INFORMATION

ArasFlow — Operated by The Aras Music Festival (ARMF)

• Website: https://armf.in
• Email: contact@armf.in
• Support: +91 79021 93326

By purchasing tickets or using ArasFlow, you acknowledge that you have read, understood, and agreed to this Refund & Cancellation Policy.